customer-support-ic-production-response-drafter

> Drafts ticket responses citing source documentation. Catches 60-70% of tier-1 questions before agent time. Agent reviews and sends.

Cell: customer-support.ic · Shape: production · Source: arx-reference

Reference agent conforming to MANIFEST_FRAMEWORK.md. Apache 2.0 — fork, modify, or replace; the governance layer underneath stays.

What it does

Given a list of ticket IDs:

1. Pulls supporting context through ARX-governed connectors
2. Applies the support response drafting logic
3. Returns a structured response draft for human review (or

auto-action if within declared low-risk scope)

1. Streams every action to the customer's hash-chained personnel record

Governance posture

• Onboarding — credentials issued at runtime, scoped per-call
• Supervision — writes to zendesk, intercom require manager approval
• Evaluation — drift detection against manifests/job_description.yaml
• Records — every action to customer S3 personnel-record bucket
• Termination — one-button revoke + halt + exit attestation

Endpoints

| Method | Path | Description | | ------ | ----------- | ----------- | | POST | /act | Plan a support response drafting pass against ticket IDs | | POST | /execute | Execute the plan | | GET | /status | Liveness + manifest sha256 + cell + shape |

Run locally

``bash docker build -t customer-support-ic-production-response-drafter:dev . docker run --rm -p 8100:8100 customer-support-ic-production-response-drafter:dev curl -s http://localhost:8100/status | jq ``