customer-support-senior-ic-research-deep-domain-analyst

> Authoritative deep-investigation across the customer support function. Surfaces non-obvious patterns, root causes, and cross-system signals an IC analyst would miss.

Cell: customer-support.senior-ic · Shape: research · Source: arx-reference

Reference agent conforming to MANIFEST_FRAMEWORK.md. Apache 2.0 — fork, modify, or replace; the governance layer underneath stays.

What it does

Given a list of investigation IDs:

1. Pulls supporting context through ARX-governed connectors
2. Applies the customer support senior ic research logic
3. Returns a structured deep analysis for human review (or

auto-action if within declared low-risk scope)

1. Streams every action to the customer's hash-chained personnel record

Governance posture

• Onboarding — credentials issued at runtime, scoped per-call
• Supervision — writes to (none — read-only) require manager approval
• Evaluation — drift detection against manifests/job_description.yaml
• Records — every action to customer S3 personnel-record bucket
• Termination — one-button revoke + halt + exit attestation

Endpoints

| Method | Path | Description | | ------ | ----------- | ----------- | | POST | /act | Plan a customer support senior ic research pass against investigation IDs | | POST | /execute | Execute the plan | | GET | /status | Liveness + manifest sha256 + cell + shape |

Run locally

``bash docker build -t customer-support-senior-ic-research-deep-domain-analyst:dev . docker run --rm -p 8100:8100 customer-support-senior-ic-research-deep-domain-analyst:dev curl -s http://localhost:8100/status | jq ``