ITSM / SOAR / Communications Connectors¶
ITSM, SOAR, and communications connectors enable AI agents to create and manage tickets, trigger incident response workflows, send notifications, and coordinate team communications. These connectors are the operational backbone of automated response, bridging security detections to human action through ticketing systems and messaging platforms.
Read and notification operations are generally LOW risk. Operations that create or modify tickets and incidents are MEDIUM risk. Operations that escalate incidents, modify on-call schedules, or trigger automated workflows carry HIGH risk.
| Connector | Operations | Risk Levels | Description |
|---|---|---|---|
| ServiceNow | 26 | LOW, MEDIUM, HIGH | ServiceNow ITSM and SecOps operations for incident management, change requests, CMDB queries, and security incident response workflows |
| Jira | 36 | LOW, MEDIUM, HIGH | Atlassian Jira operations for issue management, project administration, workflow transitions, JQL queries, and custom field management |
| Slack | 40 | LOW, MEDIUM, HIGH | Slack operations for message posting, channel management, user lookups, file uploads, workflow triggers, and interactive message actions |
| Microsoft Teams | 21 | LOW, MEDIUM | Microsoft Teams operations for message posting, channel management, adaptive card delivery, and team membership queries |
| PagerDuty | 45 | LOW, MEDIUM, HIGH | PagerDuty operations for incident management, service configuration, escalation policy administration, on-call schedule queries, and event routing |
| Opsgenie | 28 | LOW, MEDIUM, HIGH | Atlassian Opsgenie operations for alert management, incident creation, schedule administration, escalation policies, and on-call routing |
| Twilio | 18 | LOW, MEDIUM | Twilio operations for SMS delivery, voice call initiation, message status queries, and phone number management for security notifications |
| Freshservice | 25 | LOW, MEDIUM, HIGH | Freshservice operations for ticket management, asset inventory, change management, problem records, and service catalog administration |
| Linear | 24 | LOW, MEDIUM | Linear operations for issue management, project queries, cycle administration, label management, and workflow state transitions |